Duval County Tax Collector Goes Live with TaxSys®

September 14, 2021

September 14, 2021 (Jacksonville, FL) — Today, Grant Street Group announced the Duval County Tax Collector’s Office has successfully completed its transition to TaxSys. Over 950,000 residents call Duval County and the City of Jacksonville home. The County also encompasses the cities of Jacksonville Beach, Neptune Beach, Atlantic Beach, and Baldwin.

The transition to TaxSys replaces the County’s previous tax collection system with a modern cloud-based system. The Tax Collector’s Office also moved to Grant Street’s PaymentExpress solution as its new payment processing platform, which is fully integrated with TaxSys, and interfaces with City of Jacksonville applications for a centralized, all-in-one customer experience.

“Duval County is unique with the City of Jacksonville playing a major role in the services we provide to residents,” said Jim Overton, Duval County Tax Collector. “This implementation had a number of moving parts that added to the project’s complexity, which makes the fact that we had an extremely smooth go-live even more impressive. I couldn’t be prouder of the hard work and dedication of my team and the proficiency and professionalism of Grant Street Group. All around this was a well-executed project.”

The conversion included several other services from Grant Street’s tax collection suite:

  • Centralized portal for delinquent tax services including the annual tax certificate sale
  • Online vehicle and vessel registration renewals
  • Online business tax account applications and payments
  • Online tourist development tax filing and payments
  • Integrated data analytics

“The Duval County tax collector’s office is a first-class operation and we applaud the expertise, diligence, and professionalism they exhibited during the implementation,” said Ian Yorty, Grant Street’s Chief Business Development Officer. Duval County is the center of the ever growing and important Northeast region of Florida, and a significant addition to our client base. It is a privilege to serve them.”

Duval County joins 25 other Florida tax collectors who rely on TaxSys to collect over $25 billion in taxes each year.